Water Reading & Services  

This section provides meter reading and meter maintenance for approximately 33,570 water customers throughout the city, as well as parts of Sullivan, Washington, Hawkins and Greene Counties. The water meters are read monthly and great care is taken to ensure that consumers are billed correctly for the usage registered on their water meters. Service technicians are responsible for repairing or replacing meters that are defective, checking meters for accurate readings, disconnecting and reconnecting water service and also responding to Customer Service issued work orders.