Water Reading & Services  

This section provides meter reading and meter maintenance for approximately 33,570 water customers throughout the city, as well as parts of Sullivan, Washington, Hawkins and Greene Counties. The water meters are read monthly and great care is taken to ensure that consumers are billed correctly for the usage registered on their water meters. Service technicians are responsible for repairing or replacing meters that are defective, checking meters for accurate readings, disconnecting and reconnecting water service and also responding to Customer Service issued work orders.


Reading and Services Supervisor: Warren Vicars
Mailing Address: 225 West Center Street
Kingsport, TN 37660
Office Address: 1213 Konnarock Road
Kingsport, TN 37664
Telephone: (423) 229-9454
Emergency Service After Hours: (423) 246-9111
Fax Number: (423) 224-2593
Office Hours: Monday - Friday (7:00 a.m. - 3:30 p.m.)