To provide citizens with the best value for their tax dollar, the Kingsport Area Tansit Service (KATS) is studying its' services to make certain that they are both efficient and effective at meeting our customer's expectations. We want to know what is important to you and where you want to go or how you want to use the transit service (i.e. work trips, shopping, medical, etc.). Please take a few minutes to participate in our survey.


Thank you for taking the time to help us serve you better.


 1. What best descibes your age group?    

 2. What is your ethnic background?         If other, please specify:

 3. How long have you used the transit service?    

 4. How many times in the past year have you used the transit service?    

 5. Do you feel safe to wait for the bus?   

 6. What is the purpose of your trip today?   

 7. How many different routes fo you use per week?   

 8. Do you use more than one route to get to your destination?         If yes, how many?

 9. How many blocks are you picked up from your trip origin?   

10. How many blocks are dropped off from your destination?     

11. What is the destination of your visit most using KATS?     
                                                                                                If other, please specify:

12. What is the main reason for using the transit system?    If other, please specify:

13. Overall how satisfied are you with the transit service?    

14. What recommendations do you offer for improving the transit service?