To provide citizens with the best value for their tax dollar, the Kingsport Area Tansit Service (KATS) is studying its' services to make certain that they are both efficient and effective at meeting our customer's expectations. We want to know what is important to you and where you want to go or how you want to use the transit service (i.e. work trips, shopping, medical, etc.). We would also like to know why you do not use the transit and what you would like to see offered or changed so that you would use the service. Please take a few minutes to participate in our survey.


  Thank you for taking the time to help us serve you better.


 1. What best describes your age group?    

 2. What is your ethnic background?             If other, please specify:    

 3. Have you ever used the transit service?    

 4. Do you have a personal disability that makes it difficult to use the transit system?    

 5. What method of transportation do you use most?    

 6. Why do you use this method of transportation?    

 7. What shoud KATS do to increase the liklihood of you becoming a regular transit user? (check all that apply)

None. Prefer other modes of transportation
Provide service on weekday evenings
Provide service on weekends
Travel time by transit comparable to current method
Better transfer connection (shorter wait time)
Provide better schedule information
Provide better access for people with disabilities on buses
Other (specify in box below)

 8. What recommendations do you offer for improving the transit system?